Cookie Policy
Version 1.0. Last updated 1 August 2026.
This policy explains how Hosting Me uses cookies and similar technologies on hostingme.co.uk and in our client portal, and how you can control them. It should be read alongside our Privacy Policy.
1. What is a cookie
A cookie is a small text file placed on your device when you visit a website. Cookies let a site remember your actions and preferences over time, recognise your device on return visits, and help us understand how our site is used.
2. The cookies we use
| Category | Purpose | Examples | Can you turn it off? |
|---|---|---|---|
| Strictly necessary | Required for the site and client portal to function: keeping you logged in, remembering items in your order, security | Session and login cookies, CSRF protection tokens, cookie consent preference | No, these are essential and cannot be disabled without breaking core functionality |
| Functional | Remember choices you make, such as currency or a dismissed banner | Preference cookies | Yes, through your cookie preferences |
| Analytics | Help us understand how visitors use our site so we can improve it | Page view and traffic analytics | Yes, through your cookie preferences |
| Performance and support | Power our live chat widget and knowledge base search | Live chat session identifiers | Yes, though live chat may not work correctly if disabled |
We do not use cookies for third party advertising or ad retargeting.
3. Managing your preferences
When you first visit our site, you can choose which categories of non-essential cookie to accept. You can change your mind at any time by clearing your cookies through your browser settings, which will show the preference banner again on your next visit.
Most browsers also let you block or delete cookies generally through their own settings. Blocking all cookies will affect the functionality of our site and client portal, including your ability to log in.
4. Cookies set by third parties
Some cookies on our site are set by services we use, such as our live chat provider and payment processor. Those providers act as independent controllers of any data collected through their own cookies, and you should refer to their own privacy and cookie policies for details:
- Our live chat provider, used to power the chat widget on our site
- Our payment processors (Stripe and PayPal), used only on checkout pages
5. How long cookies last
Session cookies are deleted when you close your browser. Persistent cookies, such as your saved cookie preference, remain on your device for up to 12 months unless you delete them sooner.
6. Changes to this policy
We may update this policy as the cookies we use change. Please check back from time to time. Material changes will be reflected by updating the date at the top of this page.
7. Questions
If you have any questions about our use of cookies, email hello@hostingme.co.uk.